We are very sorry if you have received a defective product and want to help you solve the problem as quickly as possible.
For products purchased at Rene Caovilla physical stores or authorized retailers, please contact the store where the purchase was made directly.
For purchases made online, contact Customer Service as soon as you discover the defect and provide as much detail as possible (the order number, which item is defective, what the defect is, etc.).
A member of Customer Service team will find a solution and respond to your request as soon as possible.
We reserve the right to refund the defective item only after carrying out the appropriate quality checks to verify the non-conformity of the returned product.
If the product is verified as being non-compliant, we will process the refund by the same payment method used for the purchase (credit card, prepaid card, PayPal, etc.) or by bank transfer.
This procedure applies exclusively to cases where the product received presents a defect or a non-conformity at the time of delivery. For this reason, we invite you to contact our Customer Service team before returning the item, so that you may receive the appropriate instructions and allow us to handle your request with the utmost care.